JAC Security
Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2026

1. Introduction

JAC Security Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales (Company number: 10790417) with our registered office at 40 Preston Avenue, Alfreton, Derbyshire, DE55 7JY.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Fill out our contact form (name, email address, telephone number)
  • Request a quote or consultation
  • Subscribe to our newsletter (if applicable)
  • Communicate with us via email or telephone

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Provide quotes and information about our services
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Comply with legal obligations
  • Analyse website usage to improve user experience

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Consent: Where you have given us explicit consent (e.g., for marketing communications or analytics cookies)
  • Contract: Where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
  • Legal Obligation: Where we need to comply with a legal requirement

5. Data Sharing and Third Parties

We may share your information with:

  • Service Providers: Third parties who assist us in operating our website and conducting our business (e.g., hosting providers, analytics services)
  • Google: We use Google Tag Manager and may use Google Analytics to analyse website traffic. Google's privacy policy can be found at policies.google.com/privacy
  • Meta (Facebook): We use the Meta Pixel to measure the effectiveness of our advertising and to deliver relevant advertisements. Meta's privacy policy can be found at facebook.com/privacy/policy
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact form submissions: Up to 3 years after your last interaction with us
  • Customer records: For the duration of our business relationship plus 7 years for legal compliance
  • Analytics data: Up to 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Some of our service providers may be located outside the UK. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office (ICO).

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Telephone: 0333 344 1766
  • Address: JAC Security Limited, 40 Preston Avenue, Alfreton, Derbyshire, DE55 7JY

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):